Return & Refund Policy

Last updated: August 12, 2026

Thank you for shopping at NoveltyTax. This Return & Refund Policy applies to products purchased directly through https://noveltytax.com/.

Please review this policy before placing an order. NoveltyTax does not accept returns or exchanges for buyer’s remorse or change of mind. The order-type definitions below explain which additional terms apply to Stock Online Orders and Custom Quote Orders. We accept a return or provide another remedy only when an order is damaged, defective, incorrectly fulfilled, or misprinted because of a confirmed NoveltyTax error, as described below.

Order Types Covered by This Policy

Stock Online Orders. Products purchased through the standard Add to cart and website checkout are sold as the pre-printed stock design shown on the applicable product page. Stock Online Orders do not require customer artwork or proof approval. Claims for a Stock Online Order are evaluated against the selected product, options, quantity, order confirmation, and the product received.

Custom Quote Orders. Custom logos, text, artwork, imprinting, or personalization are available only after the customer contacts NoveltyTax before ordering and accepts a separate written custom quote. Artwork requirements, proof approval, custom specifications, production terms, and any custom-specific cancellation conditions apply only to an accepted Custom Quote Order.

Order Classification. If NoveltyTax and the customer have not accepted a separate written custom quote, an order placed through the Site is treated as a Stock Online Order. Artwork- or proof-related exclusions will not be used to classify an ordinary stock order as a custom order or to deny an otherwise eligible stock-order claim.

1. No Change-of-Mind Returns or Exchanges

NoveltyTax does not accept returns, exchanges, or refunds for:

• Buyer’s remorse or change of mind.
• Ordering the wrong product, size, color, style, quantity, or specification.
• For a Custom Quote Order, customer-submitted spelling, grammar, layout, design, color, measurement, or artwork errors.
• For a Custom Quote Order, content or specifications shown in a proof that the customer approved.
• For a Custom Quote Order, delays caused by late artwork, incomplete custom information, or delayed proof approval by the customer.
• Products that have been used, altered, damaged after delivery, or stored improperly.
• Dated tax products, except when NoveltyTax confirms that the order was damaged, defective, incorrectly fulfilled, or misprinted because of our error.

For a Stock Online Order, review the selected product, options, quantity, price, and shipping information before submitting the order. For a Custom Quote Order, also review the written quote, artwork, custom specifications, and any proof before authorizing production.

2. Problems Eligible for Review

We will review a claim when an order:

• Arrives damaged in transit.
• Has a manufacturing defect.
• Contains products different from those ordered.
• Has the wrong quantity because of a NoveltyTax fulfillment error.
• For a Custom Quote Order, is printed differently from the customer-approved artwork, custom specifications, or proof because of a NoveltyTax production error.

Small variations that are customary in commercial printing or manufacturing, including reasonable differences in color, placement, material, or dimensions, may not be considered defects. We will evaluate each claim using the approved order specifications and proof, when applicable.

3. Claim Notification Period

Contact NoveltyTax within 30 calendar days from the date your order is delivered to report an eligible problem.

Claims submitted after this 30-day period may not be accepted. If carrier tracking does not show a delivery date, we may use other reasonable delivery records to determine the claim period.

4. How to Request a Return, Replacement, or Refund

Contact Customer Service before sending any product back:

Email: hello@noveltytax.com
Phone: 800-223-6769
Contact page: https://noveltytax.com/contactus/

Include the following information:

• Your name and order number.
• The affected product and quantity.
• A clear description of the problem.
• Clear photographs of the affected products.
• Photographs of the inner and outer packaging if the order was damaged in transit.
• A photograph of the shipping label when requested.
• Any other information reasonably needed to compare the order with the approved artwork, specifications, or proof.

Keep the products and all original packaging while we review your claim. NoveltyTax may request additional photographs, samples, or other information.

5. Return Authorization and Return Method

Returns are accepted by mail only and require prior authorization from NoveltyTax.

Do not mail any product until Customer Service has reviewed your claim and sent you a Return Authorization number and return instructions. Unauthorized returns may be refused and will not automatically qualify for a replacement or refund.

Official Return Address:

NoveltyTax LLC – Returns Department
Attn: RMA Processing
3810 Forestdale Ave, Woodbridge, VA 22193, United States
Phone: 800-223-6769
Email: hello@noveltytax.com

All eligible returns must include the issued Return Merchandise Authorization (RMA) number on the shipping label or packaging. Please contact our support team at hello@hello@noveltytax.com or 800-223-6769 to receive your prepaid return label and RMA instructions before shipping items back.

The Return Authorization number must be included inside the package. The authorized package must be given to the shipping carrier within 14 calendar days after the authorization is issued, unless the written return instructions state a different deadline.

6. Return Shipping Costs and Fees

When NoveltyTax confirms that an order was damaged, defective, incorrectly fulfilled, or misprinted because of our error:

• No restocking fee will apply.
• NoveltyTax will be responsible for authorized return shipping costs when a return is required.
• Customer Service will provide a prepaid return label or other written shipping instructions.

NoveltyTax is not responsible for unauthorized return shipping, expedited return shipping selected without our approval, or products mailed without following our return instructions.

7. Available Remedies

After reviewing the claim, NoveltyTax may offer one or more of the following remedies, depending on the problem and product availability:

• Correction or reprint of the affected products.
• Replacement of the affected products.
• An approved refund for the affected products.

We will tell you the approved remedy and whether the affected products must be returned. Receipt of a return does not by itself mean that the claim or refund has been approved. Returned products may be inspected before a final decision is made.

8. Refund Amount

An approved refund will include the amount paid for the affected products and applicable tax.

If an entire order is unusable because of a confirmed NoveltyTax error, the original standard outbound shipping charge for that order will also be refunded. Optional expedited shipping charges are non-refundable unless NoveltyTax failed to provide the shipping service purchased.

There is no restocking fee for an approved error-based return under this policy.

9. Refund Method and Timing

Approved refunds are issued to the original payment method within 5–10 business days after:

• NoveltyTax receives and approves the returned products, when a return is required; or
• NoveltyTax approves the claim, when no return is required.

We will send a confirmation when the refund has been issued. Your bank, card issuer, or payment provider may need additional time to post the refund to your account.

If the original payment method is no longer available, contact Customer Service. Any alternative permitted refund method must be approved by NoveltyTax and may require identity or order verification.

10. Cancellations

Order cancellation is separate from a product return. Contact Customer Service as soon as possible if you want to cancel an order.

Cancellation of a Stock Online Order is not guaranteed after procurement, processing, packing, or shipping has started. Cancellation of a Custom Quote Order is not guaranteed after procurement, setup, proof approval, printing, customization, production, or shipping has started. For a Custom Quote Order, the customer remains responsible for reasonable costs already incurred for work authorized under the written quote before a cancellation is approved. Any approved cancellation refund will be issued to the original payment method.

11. Contact Us

Questions about a damaged, defective, incorrect, or misprinted order may be sent to: