Shipping policy

Last updated: August 12, 2026

This Shipping Policy applies to orders placed through https://noveltytax.com/.

Order Types Covered by This Policy

Stock Online Orders. Products purchased through the standard Add to cart and website checkout are sold as the pre-printed stock design shown on the applicable product page. These orders do not require customer artwork or proof approval. Unless a product page states a different stock processing estimate, stock orders are generally processed within 2 business days before carrier transit begins.

Custom Quote Orders. Custom logos, text, artwork, imprinting, or personalization are not included in a Stock Online Order. Customers requesting custom work must contact hello@noveltytax.com before placing an order. Custom work is not accepted through the standard stock checkout. The written custom quote or custom order confirmation states the applicable artwork requirements, proof process, production estimate, shipping service, shipping charge, and requested delivery timing.

Order Classification. If NoveltyTax and the customer have not accepted a separate written custom quote, an order placed through the Site is treated as a Stock Online Order and follows the stock processing and shipping terms below.

1. Shipping Area

NoveltyTax currently ships only to delivery addresses within the United States. We do not offer international shipping.

Available shipping destinations and services are shown at checkout. If the website does not accept a destination, we cannot ship an online order to that address.

2. Physical Address Required

We do not ship to P.O. boxes. Please provide a complete physical street address at checkout.

The customer is responsible for entering a correct and deliverable shipping address. Contact Customer Service immediately if an address needs to be corrected. We cannot guarantee an address change after production or shipping has started.

3. Order Processing and Production Time

Processing and production time occurs before carrier transit time.

• Stock Online Orders are generally processed within 2 business days, unless the applicable product page states a different stock processing estimate.
• Accepted Custom Quote Orders commonly require approximately 5–10 business days of production after all required artwork and proofs are approved.
• Certain accepted Custom Quote Orders or made-to-order projects may require 6–8 weeks of production.

For a Stock Online Order, a different processing estimate shown on the applicable product page or order confirmation controls. For a Custom Quote Order, the production estimate stated in the written quote, proof, or custom order confirmation controls.

Business days are Monday through Friday, excluding U.S. federal holidays. For a Custom Quote Order, production does not begin until NoveltyTax has received all required information, usable artwork, any required payment, and proof approval.

Rush production may be available for certain Custom Quote Orders only after Customer Service confirms availability and any additional charge in writing. Contact us before accepting a custom quote if you have a required in-hand date.

4. Shipping Rates

Eligible Stock Online Orders currently receive free standard shipping within the United States, shown as “Free shipping” at checkout. If an expedited or other optional shipping service is offered, its charge will be displayed before the stock order is submitted.

For a Custom Quote Order, the available shipping service and shipping charge are stated in the written quote or custom order confirmation. No additional shipping charge will be added after checkout or quote acceptance without the customer’s approval, except when a customer-requested order change affects the shipment.

5. Carrier Transit Time

After production is complete, standard delivery generally takes 3–7 business days.

Delivery times are estimates, not guarantees. Carrier delays, severe weather, service interruptions, holidays, and other events outside NoveltyTax’s reasonable control may affect delivery.

Expedited shipping may be available for certain orders. An expedited shipping service shortens carrier transit time but does not automatically shorten production time.

6. Shipping Confirmation and Tracking

When an order ships, we will send a shipping confirmation to the email address provided at checkout. The confirmation will include a tracking number when tracking is available for the selected service.

Please allow up to 48 hours for carrier tracking to update. If an order has not arrived within 7 business days after the shipping confirmation, or if tracking appears stalled, contact hello@noveltytax.com with your name and order number.

7. Multiple Shipments

An order may ship in more than one package or from more than one production location. Packages may arrive on different dates. When available, separate tracking information will be provided for each shipment.

8. Delivery Problems

Inspect the shipment promptly after delivery.

If a package is lost, damaged, incorrectly fulfilled, or misprinted, contact NoveltyTax within 30 calendar days of delivery and follow our Return & Refund Policy:

Keep the products, packaging, and shipping label while we review the claim.

9. Incorrect Addresses, Refused Shipments, and Redelivery

If a shipment is returned because the customer provided an incorrect or incomplete address, refused the shipment, or failed to accept delivery, the customer may be responsible for reasonable carrier return and reshipping charges.

This does not apply when the delivery problem was caused by a confirmed NoveltyTax error.

10. Contact Us

For questions about production, shipping, tracking, or delivery, contact: