Quality Guarantee

Last updated: August 12, 2026

NoveltyTax works to fulfill every order according to the product, options, quantity, and specifications accepted for that order. If an order arrives damaged, is defective, is incorrectly fulfilled, or is misprinted because of a confirmed NoveltyTax error, we will review the issue and provide an appropriate remedy under this guarantee and our Return & Refund Policy.

What This Guarantee Covers

• Products damaged in transit.
• Manufacturing defects.
• Products or quantities different from the accepted order.
• For an accepted Custom Quote Order, printing that differs from the customer-approved artwork, specifications, or proof because of a NoveltyTax production error.

Stock Online Orders and Custom Quote Orders

Stock Online Orders are evaluated against the pre-printed stock product, options, quantity, order confirmation, and products received. They do not require customer artwork or proof approval.

Custom Quote Orders are evaluated against the accepted written quote, custom specifications, submitted artwork, and approved proof when applicable. Artwork- and proof-related terms apply only to an accepted Custom Quote Order.

This guarantee does not provide returns or exchanges for buyer’s remorse, change of mind, or a customer ordering the wrong product, option, quantity, or specification. Normal commercial printing and manufacturing variations may not be defects.

How to Report an Order Problem

Contact NoveltyTax within 30 calendar days after delivery and include your order number, affected product and quantity, a description of the problem, and clear photographs of the products and packaging when relevant.

• Email: hello@noveltytax.com
• Phone: +1 559-223-6769
• Contact page: Contact Us

Keep the products and original packaging while we review the claim. Do not return merchandise until Customer Service provides a Return Authorization number and written return instructions. Authorized returns are accepted by mail only.

Remedies, Return Shipping, and Refunds

Depending on the confirmed problem and product availability, NoveltyTax may correct or reprint the affected products, replace them, or issue an approved refund. No restocking fee applies to a confirmed NoveltyTax error. When an authorized return is required for a confirmed NoveltyTax error, NoveltyTax will provide a prepaid return label or other written shipping instructions.

Approved refunds are issued to the original payment method within 5–10 business days after the returned products are received and approved, or after the claim is approved when no return is required. Your payment provider may require additional time to post the refund.

For complete eligibility, exclusions, return instructions, refund amount, and cancellation terms, review our Return & Refund Policy.